Kyoto Furniture

Very poor service they take orders for stock they can not deliver excuse after excuse after excuse ,although they did finally refund 3 months late!!!!!
Feb 17th, 2022

good customer services
Apr 27th, 2020

Feb 10th, 2020

May 16th, 2018

I purchased a teak table along with 6 stacking chairs on the 4th of May. Several weeks passed and I heard nothing. I contacted Kyoto furniture for an update and was told they were awaiting a shipment. Beginning of June I contacted Kyoto again and was advised the item was being shipped. I was then given an incorrect tracking ID. finally after lots of chasing on my behalf the furniture arrived on the 12th of June. Nearly 6 weeks after ordering. The furniture is fine although one of the chairs has a fault where a repair has been made on the arm in production however this weakens the integrity I contacted Kyoto regarding this on the 15th of June, I have chased them on this issue a couple of times now with no satisfactory result. Their own website lays out terms and conditions that they do not adhere to! Strange to see a google review is completed by their own Albania Dema operations manager?? Sadly she is not allowed to make decisions and her boss will not speak to customers to resolve issues.
Oct 4th, 2020