Motus Truck & Van Mercedes-Benz West Thurrock

Apr 11th, 2023

I tried to get through to the parts department here on many occasions and if someone even answers the call they say that they will call you back, which they dont. The rest of the time it goes all the way through to voicemail.
Mar 20th, 2023

Feb 15th, 2023

Jan 31st, 2023

Stay away from this useless place. Theyre nothing but a bunch of clowns. I booked an appointment with them almost three weeks ago for diagnostic tests for the engine management light on my work van. I was told to try and be there around 7.30am so they can finish their work quickly so I dont have to wait long. I woke up at 6am and was there by 7.25am. I was told to leave the vehicle there and they will call me when its checked. Because of I live 20 miles away from this place I decided to hang around in local area for a while and see if their work will finish quickly so I dont have to take a cab home and come back again. I called them 4 hours after I left the van and was told that they still havent had a chance to look at it. I called again 3 hours later and they told me the technician is not in today so I have to make another appointment with them. They wasted my day, cost me a loss on days wages and fuel to drive 40 miles. 7 hours for nothing! Do you research carefully and find another honest place for your vehicle. Stay away from this cowboy company who fills you up with lots of promises but only wastes your time and money!!!
Mar 9th, 2023