Overhaul Solutions Limited

Unfortunately I have had a terrible experience with what should have been a very simple purchase. On the 1st January I purchased an item online (from their ebay shop) and paid immediately (manganese A-Series valve guide). After a 2 week wait I received cast iron valve guide. I contacted them and they insisted I sent back the cast iron guide before they could send me the correct manganese guide. "Hi, as my previous msg i am sorry for the confusion in the listing, i still offer to send you a bronze guide but i need the guide back for measurements if this is acceptable i can machine and send out the day i receive it." Apparently they don't have the measurements for an A-Series valve guide (one of the most commonly modified engines in history) and needed the cast iron guide to take measurements off. Obviously they sent me the only 1 A-Series guide that they had in stock... Anyway, I returned the guide and expected a quick turnaround as per their email. To this day I still have not received the guide. The company have refunded me 7.49 - when they refunded me they told me this was a gesture of goodwill and the manganese guide was in the post. I am not claiming to be financially out of pocket but have lost a lot of time being lied to and fobbed off. This has been going on for over 2 months for literally a couple of quids worth of valve guide. Last promised delivery date was last Tuesday - apparently the snow that arrived 2 days after that has meant that the post-office has lost I (despite me already receiving 2 other items purchased last week) My warning with this company is that: They are clearly happy to waste their own customers time They are clearly happy to lie repeatedly By their own admission they are selling products they don't know how to manufacture (not knowing sizes of common A-Series engine parts) I recommend that you look elsewhere. Well, it's only fair to add an update. Finally 9 weeks after payment I received my valve guide. Probably just a coincidence that it was posted Royal Mail 1st Class and arrived the day after my original review... So to conclude. I got messed around a bit, pretty sure I was fobbed off a bit, taken a long time but I have received the item and as a good will gesture I got a refund for the original purchase. I'm going to change from 1* to 2*. I obviously won't be rushing to use them again, but I guess if you have lots of customers every now and again problems like this might occur. You pays your money......
Mar 12th, 2018

I came across overhaul solutions Ltd looking online for triumph gt6 parts and was very impressed by their quick response and dedication to allow me to visit their premises. These guys are extremely knowledgeable in the field of mechanical engineering and is evident in the level of quality in their classic car rebuilds. Will buy parts and use their services again cheers !
Dec 24th, 2017

BEWARE !! The worst ever, these guys spend most of their lives in court. They are presently in court with me as well ! ... They will often take classic cars to repair strip them of parts and sell the parts and pretend they don't know what happened. Or you pay for work that is never carried out. We are now up to approx. 20 people with the same issues. If you need further details my solicitor can provide you a long list of names BEWARE !! They may well feature on the next "Rogue Traders" so we understand ! ..
Nov 8th, 2017

This company have had our car for nearly a year and in that time they have completely butchered it and cost us many thousand of pounds for work that has not been completed or has been badly carried out. Our car has been inspected by two independent restorers/sprayers and the view is that it needs up to 8000 to make good the damage and dreadful workmanship carried out by these fake restorers. We have a number of invoices for work that they claimed has taken many days, in one instance we were charged for 5 days work but when we checked with a reputable restorer in Faversham they told us the work would only take 1 day or 1.5 at the very most. The work that they had done in the 5 days was not of an acceptable standard and will need to be redone. We have instigated legal proceedings against the company and its owner to reclaim the car which is being held to ransom and the money we have had to pay for the appalling workmanship. Do not use this company or you will lose your car, your money or more likely both.
Oct 27th, 2017

Recently used Overhaul Solutions to machine bespoke parts for my custom scooter build. I found them easy to deal with, friendly and good value for money. The parts machined were better than I expected, exceeding my expectations! I will be dealing with them again!
Jun 23rd, 2017