Tower Bridge Care Home

Its good and excellent carehome.
Mar 25th, 2023

Very bad care home . Staff leave residents to their own devices with loud tvs and do not check on them. Residents often scream for help but are ignored.. when dad was on the first floor the nurses on their mobile phones with earpods and rude attitude when we asked for help with dad. It was an inconvenience for us to talk to them . They also lost dads clothes and couldn't find them. We packed loads of clothes and he was left with a few t shirts and wearing other people's bottoms. Again no apology or explanation at all. Yesterday my vulnerable dad with alzheimer's went missing from the ground floor and the staff didn't even care. They said because its residential they dont need to check on anyone. We searched the area for 4 hours . Dad had rope around his waist i attached photos ..... Staff did not comment or apologise or say anything when we raised our concerns and showed them. Instead we got blank expression and radio silence. . One woman. Short blonde hair was at end of her shift and said she saw my dad walk towards tower bridge yet declined chase him or run after him knowing he was vulnerable. I'm sorry but there's a duty of care whether you are finishing your shift or not. Why didn't you stop him ? Chase him. Alert someone? . Dad was very distressed and upset. The manager on duty stayed silent. Didn't say anything. Very concerning that someone with alzheimer's just went missing and no action was taking by staff. Apparently police were called buti saw no sign of them in the 4hrs . This is a horrible place . And quite sad knowing there is no interaction with residents or activity with them. Needless to say we have removed my dad from the home. .
Aug 29th, 2022

I had a lovely make over ( EYEBROWS) from Rita the manager and felt like Milton dollars can't wait for Christmas now and will submit pics to prove it !!!!!!!!!!!! Thank you Rita
Apr 14th, 2022

Nov 27th, 2021

Good
Oct 3rd, 2021