Luv Nails Winchmore Hills

Services: Acrylic nails, Nail cut & filing
Apr 25th, 2023

Dec 31st, 2022

Great staff great relaxing experience
Oct 1st, 2022

Extremely disappointing first experience. I will never go there again nor do I recommend this place to anyone else. Although I had an appointment, they made me wait for 30mins longer and took somebody else. I had to wait for another person to finish before I could do mine. Massive problem of over-booking!!! The daughter was utterly arrogant and rude! Not a welcoming place at all. After I walked off, I could see the staffs giggling! How unprofessional !!!
Aug 3rd, 2022

Absolutely the worst nail experience Ive ever experienced. From the get go it was no smiles or warm welcome. Mind you Ive been to a few nail salons in London and went to a nail salon consistently in Seoul for more than three years so I know what good service looks like. I had to constantly prompt the technician about the length, shape and even she wouldnt ask me what I ever wanted once during the whole ordeal. Now I showed a picture at the beginning of the appointment and she said sure it was possible. When it was time to apply the gel colour and nail design I knew she was rushing because the attention to detail was non existent. The application of the specific effect was patchy and uneven. After mentioning to her I was not satisfied and if she could make the coverage more even she would roll her eyes and try to explain to me that it is how her salon does it. Ive done this particular nail art before and wow was I surprised at the sheer audacity of her reasoning. When I proceeded to tell her calmly my dissatisfaction she tries to rope in her colleague and other customers to defend her. Absolutely outrageous behaviour. It was easy to see she had no sense of customer service or decency. She refused to put a second layer of the gel polish which would have ensured an even coverage. I left to go to my regular nail salon in muswell hill for an emergency appointment and they made my miserable afternoon into a lovely one with lovely service and made my nails look amazing. The reason I chose to go to Luv nails and not my regular one in Muswell hill is because of location as its closer to my house but now I know to stay very clear from a business such as this one.
Aug 9th, 2022