Boots Opticians

Booked an appointment, turned up and was told the optometrist had cancelled all appointments but no one had bothered to tell me. Waste of my lunch hour, my petrol and a car parking ticket. Unprofessional and incompetent.
Aug 28th, 2022

Jun 22nd, 2022

Made an appointment after receiving a letter stating that Im due an eye test. Then bombarded with calls and text messages either asking if Im going to keep appointments, then for my appointments to be moved, then to have messages saying see you tomorrow when I didnt have an appointment that day. Nobody is aware of the person calling before them. On arrival there is still some confusion over appointments. When trying to ask why there is so much miscommunication, Im totally rudely shut down by the optician. Trying to keep my cool I manage to get through all the tests to only be told Im not due a test for another year. No apology for misleading letter, just pure and utter arrogance. There seems to be only one member of staff, a tall young lady, who is polite but sadly hasnt a clue what is going on as communication is poor. The others are rude and obnoxious. Maybe they feel certain customers dont require good customer service, well that fine because I would never go there again. Shame on you as youre carrying the Boots name, some good customer service training would be suggested.
Mar 8th, 2022

Horrible service. I went there for one appointment then switched to another Boots Branch. Not only did they not change my prescription in the database (and they didnt even tell me my new prescription just told me it changed!), but the appointment wasnt even logged in! It took a while to explain the situation to my new Boots Branch as they had no record in the database of anything that happened in this appointment whatsoever. Furthermore, they told my mum she had an appointment due so she booked it at the new place, only for the new place to tell us it was due next year and they gave us wrong information! She wasted her time at the opticians. Absolute waste of time.
Feb 5th, 2022

Very friendly staff specifically Ray. He has fantastic communication skills with customers and did not rush me through. Store is very clean and follows the COVID rules. Safe to visit.
Feb 2nd, 2022