MAC Cosmetics

I had a good shopping experience, received a great help by Blerina who helped me a lot to get what i need, thank you
May 4th, 2023

Apr 23rd, 2023

I went in to buy a foundation today, and was served by Erisa. She matched me for the most perfect foundation, and helped me find a great moisturiser as well!! Erisa was so helpful and knowledgeable, I will definitely be back!
Apr 13th, 2023

The experience I had was terrible , the sales advisors were very rude and passive aggressive, you would think they would be helpful considering they represent such a reputable brand I am disappointed and to be honest will not be going back, if I could give 0 stars I would
Mar 6th, 2023

I cannot even describe the experience I have just had in this shop, I have never been treated this way before. I will put a formal complain but I would like to explain my experience with a sales assistant called Erisha (Im not sure if that is the right name as she refused to spell it to me even when I mentioned that English is not my first language) I arrived at 5:50p , I never knew the shop was closing at 6pm (the website says that it closes at 9pm) When I explained to the sales assistant what I was looking for, she told me that they were closing in 10 min so she needed to confirm with someone else (I guess the supervisor) if she could attend me, she came back and she said that it was ok but if it had to be quick, I thanked her and I said ok. She asked me if I knew what I wanted but I told her that i had never used MAC foundation before so I didnt know the products (I had given this information to her already as soon as I arrived to the shop). Then, she tried one foundation very quickly on me (she never asked me for my skin type), she said that it was for oily skin, I told her that I dont have oily skin and then she said that it could be used for other skin types too, I told her that my chin gets very dry and she told me the foundation was good for this issue, I clearly could see that she didnt want to spend more time with me, which I understood as they wanted to go home so I said ok, Ill take it even when I was unsure about the product. When I was going to the till to pay, I stopped to look at some glitter that it had caught my attention (it took me 3 secs), then is when someone from the till screamed to me are you going to pay?, I was feeling really rushed for the whole service so I replied omg, you are really rushing me. From that moment I was treated with the highest disrespect I have ever experienced, the lady replied to me well, Im not getting paid for this, (at this moment it was 6;01pm), she continued talking to me like I was being a really naughty kid and I was doing something really bad, she told me multiple times that they had told me that they were closing, which I completely understand that is why I was so quick to choose the foundation, I told her that if they didnt want to serve me because it was late they should have told me so I had left, but this lady continue talking to me in a very rude way making me feel like I was doing something horrible just because I wanted to buy a foundation!. She told me she was going to call security (security? Really? For having the audacity of buying a foundation and looking at the glitter on my way to the till?), she called me rude I dont even know how many times but the best part was when she took the bag from me, i asked her to give me back the product I have just paid for and she said well, you havent paid for it, your card had been declined because you dont have enough money I asked her if I could try again, and of course this time my card was accepted, the only reason my card was declined was because she was rushing me so much that the contactless didnt go through. Im still in shock that I was disrespected in this way when my only intention was to buy a foundation.
Apr 6th, 2023