The Orchard Surgery

Apr 1st, 2023

I cant praise the surgery enough. From the receptionists to the doctors and nurses, they are fabulous. They have often helped me really quickly and always go the extra mile. The only trouble is, I can never move out of the area, because I could never leave this practice.
Oct 10th, 2022

The staff are lovely - This particular practice is struggling tremendously, after 12 years of Conservative governing the NHS in a pretty bad state. We are now feeling the effects in a very real way.
Oct 9th, 2022

I get a better service at the kebab shop then i do here , at least they pick and the phone and take my order and deliver my munch
Nov 30th, 2021

This is the worst GPs I have ever encountered. I would give zero stars if I could. The phone system is a mess, and once you do get through you will NOT be given an appointment if they can help it. In my latest interaction I was finally given an appointment after multiple phone calls, and despite explaining my condition fully on the phone, the nurse who eventually saw me was not qualified to carry out the necessary exam. It was a total waste of time. I have allowed for the fact that they have been restructuring and merging with other surgeries and given them the benefit of the doubt during the process. But even after things settled prior to covid, it was still a shambles. On top of that the doctors don't seem to care about your health at all, only doing the bare minimum required and not investigating or attempting to find out what's wrong unless you constantly hound them. I have been there multiple times for different complaints, and usually discontinue treatment feeling like nothing has really been resolved. (Once I was given an appointment at another surgery in burton and the nurse was very good and sorted me out so it hasn't been all bad. But the orchard surgery is the one I have issues with.) Worst of all. My friend has had multiple prescriptions, and every time she has to reiterate that she allergic to certain antibiotics. Despite telling them this on multiple occasions, last time the GP still prescribed her something that could kill her. Even when she called back to make sure (and had to change the prescription because she was allergic to it), the GP didn't even bother to cancel the prescription and she was sold drugs she was allergic to! If she had been forgetful or not checked the ingredients, that could of had serious results and is negligence plain and simple. Please avoid this surgery if you value your health, because they don't.
Apr 12th, 2021