Barn Practice

Really rude staff , I was asking a few questions regarding high blood pressure, the receptionist wasnt listening to me then just put the phone down on me whilst I was still talking.
Feb 28th, 2023

Terrible service, can never get through to them on the phones and has been like this for several years. Have always felt like the staff couldn't care about you or your well being (from receptionist to the gp's). Leaving this GP and re-registering elsewhere after constant disappointment with the overall service.
Feb 22nd, 2023

Jan 1st, 2023

Passive aggressive, rude, dispondant front desk
Jul 6th, 2022

I have to say that until recently I had nothing but good words for this surgery, but in the last few months its been a nightmare. The telephone staff are despondent, and quite frankly who can blame them, the need for extra staff answering the calls is an urgent necessity, no one answers the phone between 1 and 2. Then there's a queue of 7 0or 8 people all angry because they can't get through. When they do you can't book an appointment then to SEE a Dr, you have to wait by your phone until they call you, which doesn't work for people who work. And quite frankly the patients issues can't be sorted by a telephone call!, I've been told today that I have to come into the surgery to get my blood pressure taken and then go home and wait for a call. How ridiculous. Sort it out guys your standards used to be so much better. Take some pride in your careers, you chose a career in helping people, so try a bit harder to accomplish that and you review ratings might increase.
May 22nd, 2022