CoolMed - Medical Fridges

What an appalling level of customer service, CoolMed called in Jan-22 to service and calibrate my pharmaceutical grade fridge and took payment. They arranged for an engineer to call in March-22 to service the fridge, except no one turned up! When CoolMed was contacted, they knew nothing about as they had out sourced the service and contractor had simply not turned up. Contacting customer services was met with the usual apologies and at no point was there any effort to rectify the situation, even refunding the money was taking an age! In today's internet banking totally unacceptable. Yes, we all make mistakes, how we recover and respond from those mistakes defines the organisation's reputation. There needs to be some internal reflection on how you can improve the systems within your organisation to improve the level of service the organisation provides. As it stands, I will never use this company again.
Mar 23rd, 2023

The most disgraceful customer service I have ever received from any company, they cannot even refund your money when their customer services advises it will be done. If they call regarding servicing or calibration of your fridge, keep saying no and run away as fast as you can!
Mar 6th, 2023

Called to order another fridge after a previous great experience. Got through to Sam who sorted it all in under 5 minutes. Will use again, Excellent products and super customer service
Nov 18th, 2022

This company is a scam, service is absolutely unacceptable.
May 29th, 2022

Avoid at all cost especially when dealing with Freddy. Very unpleasant.
May 27th, 2022