ST ALBANS SURGERY

Can never get a routine appointment, always told "there not on the system yet". Applied for a sick certificate at work, heard nothing, went into the surgery to ask what was happening to be told I'm down for a telephone appointment in two weeks time which is absolutely outrageous, so that's a 3 week wait from when I applied. I won't get paid if I do not supply the certificate soon, it needs to be actioned in time for next month's pay. Absolutely outrageous and all the receptionists tell you is there's nothing they can do
May 3rd, 2023

Extremely awful, hard to get appointment. Go in person won't give you appointment, you must call for it, and after long wait on call, you will get answers that fully booked. Not very helpful staff with lack of knowledge and information what they should have.
Mar 23rd, 2023

What a horrible experience. They never have appointments, always problems with my repeat prescription and when I finally managed to book an appointment to see a doctor she told me to go private. So very unpleasant and unprofessional team the whole bunch of them.
Mar 6th, 2023

This doctor is a joke please do not register with this doctors surgery or if you already have find a new doctor. They are very unprofessional they lose all of your information the speak to you very rudely they you call them.
Mar 1st, 2023

Horrible place the receptionists are so unprofessional when I was in there today there was an older lady with short brown hair she was on the phone to a patient she was so loud almost shouting her confidential information then proceeded to put the phone down on this patient u could hear the phone slam in to the holder from the back seats so disgustingly rude and then the same receptionist took a personal call on the work phones up front talking about buying someone a bracelet absolutely ridiculous so u can sit calling them for ages trying to get an appointment and not get through because theyre taking personal calls instead of doing there jobs. I went in with my sick 10 months old baby and waited 50 mins to be seen if my appointment was at 10:20 please tell me y my son hasnt been seen at 11 that surgery is a joke on the other hand the gp and nurses are normally friendly and professional that is if u can ever get an appointment to see them
Jan 26th, 2023