Octavia

Very poor service and handing of residents complaints... Over charging for rent and service charge. Zero communication.
Mar 14th, 2023

Already no parking, and now they increase rent what the heck . Avoid them at all cost. Staff is extremly poor in engaging with tenants and helping them, you gotta hold your ground. I regret coming here
Mar 6th, 2023

I have had two plumbing emergencies over weekends in the last month. Both times, I have tried to get through to the emergency repairs line, and neither time (at different times of the day) did anyone pick up. The first emergency had me waiting for the better part of an hour, which then gave me a large telephone bill. Both times, I am having to contact a private company to get someone out, paying at least 200 (not including VAT and whatever I get charged tomorrow for the second emergency). Although I no longer have my invoice for the first job, I will be seriously considering taking the invoice for tomorrow's one and demanding financial compensation. I am also going to have to get my carpets removed, which if the emergency line had picked up sooner, may have been avoided. I work part-time, and am a part-time student - I do NOT have this kind of money to use on this kind of thing. This is wholly reprehensible that a line supposedly for out of hours emergencies is NOT available.
Feb 27th, 2023

Mould alert at Octavia managed property and refusal to deal with it professionally Every autumn/winter we have mould regrowing due to excessive condensation. Something is terribly wrong with either the insulation or ventilation in this loft flat. The advice card received from Octavia states that condensation on windows may be, among other things, due to poorly installed or faulty windows. We are currently having the window overhaul. Out of 5 windows in the flat Octavia Asset managers have authorised only 3 windows to be replaced due to them being rotten, but the other 2 were left in situ. Presumably, they have all been installed at the same time and if replacement is required would it be sensible to leave 2 windows to continue fester in mould at the time of the once in two decade overhaul? Just two weeks after the window overhaul completion we have mould regrowth on the 2 timber frames that were left in situ and are feeling like we are losing the battle with the mould and this has been going on for the past 12 years. The advice from Octavia Housing Complaints Reviewer is as follows: Mould in property I am sorry to hear of the condensation you are experiencing on your windows. As you are aware condensation can occur in the winter months when warm air inside the house condenses on the cold glass of the windows. It is important to wipe this away when it occurs, as over time it will cause damage to the frames and as you rightly point out mould can form. I understand from the team completing Cyclical Maintenance works at your property that they have been in touch with you and discussed how to deal with condensation in your home. Once the new windows are installed, we will return to repaint all the cills with mould inhibitor paint. Even after this has been completed you should continue to wipe away any condensation on the glass. I understand that we have shared with you Octavias mould and condensation booklet and our contractor Mears have visited your home and explained how to manage condensation. You are in contact with the team on this issue and they will continue to engage and support you, in line with the behaviour order. Separately, RBKC will be visiting you in the new year once you have booked an appointment with them in relation to the mould. Once this has been completed, I am sure they will share their findings with us.
Dec 26th, 2022

This housing is one of the worst in the whole country, don't take my word for it, look at what tenants write!! I became a tenant because of the location but soon regretted it all. They only care about themselves not for you the tenant. They will play games with you withholding information then somehow blame it on you. No parking for us, we noticed several empty parking bays after constantly asking them to give us a bay they moved us from the waiting list to one of the last people, initially we were in the first 4. Then they gave the empty bays to zipcar, the company valued at millions, yep. They applied for section 106 Prioritising companies over tenant is their thing. Then they removed another bay from a tenant and decided to keep it for their contractors, who btw never use that bay instead the contractor just parks in non marked bays always.(fun thing is when we asked octavia parking team they refused to give us this information, we had to do our own digging and now we know why they refused to tell us) They make money from issuing tickets to their own tenants as they are the landowner and share the revenue from issuing tickets with the company called secure-a-space who manages the parking on their behalf , unfortunately they are not breaking any law for negligence in issuing parking spaces to tenants. I word it negligence because there is clearly priority over companies moreover more spaces could be created but refused yet on the same layout for the other block of flats they did create new parking spots, makes 0 sense why they refuse it on our side, and some tenants have more than 2 parking spaces while same cannot even get 1, the word for that is negligence Let's keep it to that , as mentioned earlier they got 1 star from practically all tenants who reviewed them. (doesn't even deserve 1 star, they are mediocre & lamentable as a housing association, try find a different housing association, trust me ) We tried everything possible to resolve it amicably but they refused. Looking to move out ASAP as i am currently paying over 200 per month for a private parking spot when i just changed my car to an ulez compliant one and Im dependent of the car for work, definitely dont want to stay with octavia ANYMORE will switch to peabody, a housing association that actually cares. If it gets flagged plz email me as to which wording so i can re-edit it, everything mentioned is the absolute truth. . PS. City CarShare. Car2Go. Spaceship. Getaround.Modo.Autolib' Drivy. , hiyacar ya'll like car sharing buisness model like zipcar, go apply for parking permit with octavia housing, you will be prioritised over keyworkers and tenants living in the housing associating, FACT update: Response to octavia: No, the zipcar bay wasnt requested by the council, it was a Section 106 that would Increase the likelihood of gaininig planning permission on a site. Why else do you have only 1 across all your sites .... Your tenants dont need a zipcar bay ser, you could have gotten the planning permission without a zipcar bay, you got literally westfield here that has so many parking spots. Your answer makes no sense im sorry.
Dec 1st, 2022