AOS Heating Ltd

I contacted AOS in order to replace my old oil-fired boiler with an Mitsubishi Ecodan 8.5kW. As part of the work, I also asked to remove the old water tank in the loft, replace the water cylinder and re-pipe three rooms. The processes of evaluation and installation went smoothly and I was accurately informed about every step. AOS addressed all my questions with precision and without delays. The installation was completed in five days, including a full day for testing, and my property was left clean. The new system seems to work satisfactorily and I am very pleased with the results. I can certainly recommend AOS as an excellent company. Service: Heating system installation
Apr 14th, 2023

I am extremely disappointed with the service provided by AOS Heating Ltd. We had made two appointments with them to service our boiler, and they failed to show up for both appointments without any explanation or notice. The first appointment was scheduled after we had taken time off work to accommodate their technician's availability, but they didnt even book the appointment on their system, leaving us inconvenienced and frustrated. We rescheduled for another date, but once again, their technician did not arrive as promised. We were left waiting for hours with no communication from the company. I spoke to the director, she couldnt care less, and hung up the phone. This lack of professionalism and reliability is unacceptable. AOS Heating Ltd's failure to honor their appointments has caused us great inconvenience and left our boiler unserviced, posing potential risks. We expected better service and reliability from a company that claims to be experts in heating solutions. I would not recommend AOS Heating Ltd to anyone seeking reliable and professional boiler services. Their unreliability and poor communication have resulted in wasted time and inconvenience, and we will be looking for an alternative service provider in the future. Service: Heating system maintenance
Apr 8th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness Service: Heating system installation
Mar 25th, 2023

Oct 14th, 2022

AOS installed an air-source heat pump for us in September 2022. We had some outstanding making good and technical issues following the installation which they resolved quickly. The work was done to the agreed schedule and cost and the company also arranged for the application for a government grant to help pay for the work. All the staff from the initial sales visit to the very comprehensive survey, installation and problem resolution, both those visiting our property and those we dealt with on the phone, were excellent. The engineers who came to the house were tidy, respectful of our home, quick and effective in their work. I would have no hesitation recommending this company - in fact, we heard of them from neighbours who all had only positive things to say about AOS. Service: Heating system installation
Oct 19th, 2022