Pet Doctors Godalming

Sadly, this is not a positive review. Recently my dog was injured with a deep cut to his leg. I explained this over the phone to the surgery and was told to come in for an appointment. On arrival it turned out that the vets had run out of surgical staples that morning. They omitted to wash out my dogs cut, simply bandaged him up and said he had to come in the next day for sedation and sutures, in spite of me reminding them that he has allergies and that sedation is a last resort for him. Thankfully I found another vet who was able to simply and quickly and with no need for sedation staple his cut. It took all of 5 minutes (probably less). The failure as I perceive them are this: that Pet Doctors Godalming knew when they told us to come in that if he needed treatment that afternoon that they wouldnt have been able to provide it, they failed to clean and wash out the wound, they bandaged a dirty wound which put the dog at risk, they were prepared to sedate and suture a dog purely because of a lack of basic equipment rather than offering for us to attend a different Pet Doctors. They were misleading and unethical in this action. They also have no proper access to a complaints procedure hence me writing this long negative review or something I would much rather have taken up with the practice manager if they had been willing to speak with me or had their email available - as it was I was told I had to complain in writing to their address. Added 27/4 Thank you for replying to my review Pet Doctors. I contacted you through the website as suggested immediately afterwards but have heard nothing back.
Apr 25th, 2023

Very caring and answered all questions I had, so far reliable and have a lot there to try to keep your cat calm while you wait (dog side of the waiting area had dog water bowl) different sides for cats/dogs which was nice, and a sprayed blanket for cats (feliway I think it was) wasn't waiting long as I got there early anyways, I'd recommend (I am an animal lover, but the extra little touches were really cool compared to when I was in a vets last about 20years ago) They also had selection of foods and toys to buy for your pets including stuff like diabetic animal food etc To wrap up, 5/5 no complaints and above and beyond. It's difficult for me to find things I have no problems with.
Apr 8th, 2023

Feb 28th, 2023

(Translated by Google) Exceptional staff, professionals, very kind, I never left dissatisfied! I recommend with confidence! (Original) Personalul de excepie, profesionisti,foarte amabili niciodat nu am plecat nemulumit! Recomand cu ncredere!
Feb 8th, 2023

Dec 19th, 2022