Heronsgate Dental & Facial

Im quite disappointed as i write this review but i find this very necessary for anyone with similar needs. I have been with this practice for over 10 years, i chose to get Invisalign and paid nearly 3000 for this 4 years ago. After the treatment i was given simple plastic retainers which i was told would cost 35 to replace if i ever lost or damaged them. Now, four years later my plastic retainers are damaged and i wanted a replacement. Which apparently costs 595. I was utterly shocked and quite frankly very disgusted that the practice only sells retainers in sets of 3. Why on earth would i need 3 sets of retainers at once? There was no option to buy 1 set of retainers. So it was either i pay 595 for three sets or let the whole 3k Invisalign treatment go to waste. This practice has become a money making business and does not care about patients and treating them with care. My last few encounters with this dental practice have been very disappointing and very very bad. I have already changed practices for my check ups but i thought i should go to them as they were my Invisalign practice but no. From the moment I stepped in I was intimidated by Dr Keya and felt constant pressure to make a decision NOW, when i said i only need one set of retainers her only answer was sorry we only do 3. The logic is absolutely beyond me. In better news, I called my current dental practice after this appointment and was given a same day appointment. They gave me FREE emergency retainers to collect tomorrow and my new proper retainers cost me 120 which i can collect next week. This is what i call a dental practice that cares about your needs. Heronsgate dental is just a scam and very unprofessional. It is very upsetting to think this was my childhood dental clinic.
May 3rd, 2023

DR Sindi is an amazing dentist. Explains everything and makes me feel totally relaxed and at ease.
May 1st, 2023

Excellent service and good quality
Apr 30th, 2023

I dont really enjoy going to the dentist but Dr Sindi and her nurse, Kanchan really made me feel comfortable and were so kind. Receptionists, Nichol and Matilda were also very welcoming and helpful too!
Apr 26th, 2023

Very friendly staff. Fantastic premises! Excellent care from practitioners.. really appreciated them explaining my treatment so clearly.
Apr 26th, 2023