Heritage of Gloucester Volkswagen

What a great place to buy a car, Ben the sales person was excellent not at all pushy and listened to what l had to say. The ladies on the service desk were very helpful and polite. Would highly recommend this dealership very professional and helpful.
Apr 26th, 2023

Just ordered a T-Roc from Ben Glover. Friendly professional chap. Great dealership. Very organised.
Apr 24th, 2023

Helpful, professional and great communication from Tia throughout the service from drop off, updates during the day to collection.
Apr 23rd, 2023

We dealt with the manager who was very friendly, informative and helpful. Parking available. Good location
Mar 22nd, 2023

Stay Away If You Can. Car booked in for 9:00 am Friday March 17. Had to sign for a one hour, 100 diagnostic and promised a call afterwards. No call. On chasing told would not be looked at until Monday or Tuesday. No call Monday. Chased Tuesday and told still no progress but a promise of a call by end of day. No call. Called Wednesday very rude receptionist. Eventually spoke with someone who took charge. Car looked at on Wednesday (5 days later than booked) and told there were 3 pages of faults and software out of date. Three weeks earlier car was in for new radiator and we specifically asked for software to be checked for update. Was told none required!! To make things harder the main phone number on Google only had answerphone, with message saying noone available to take call. Did not even say you were speaking to Heritage. On going to answerphone it cut out. Tried three times and same failurfe every time. This is a main VW agency!! It is shocking. May explain why this appears to be first review in 6 months! Guess people giving up except those trapped by requirement of warranty to use VW agency. NOTE. Since writing this review it would only be fair to say that Heritage have been in touch to apologise for the events and to offer a free replacement of our 12 volt battery which I think is a fair and reasonable offer.
Mar 21st, 2023