Hertz - Cheltenham, Staverton - Staverton Garage

Very helpful and friendly. Always try thier best to sort you out.
Apr 8th, 2023

To expensive to hire
Feb 24th, 2023

Feb 4th, 2023

Great service, decent price. Recommended.
Oct 29th, 2022

I live overseas & was hiring a car from a week day to a Saturday. The T&C says office open until 1pm on a Saturday. The guy tells me the car has to be back around the same time as they operate on a 24 hour basis on the return date. I arrive at 12.22pm on a Saturday to find the office closed, no drop box for the keys. Therefore, had to extend my stay in Cheltenham by 2 days as otherwise I would not be able to make the trip back from London to drop the car then to the airport in time for my flight. I take the car back as soon as they open on Monday morning at 9am. They advise dont worry about it, they wont charge me for the weekend! (it cost me more in hotels and train fares to stay & wait!). I advised them they need their T&C reprinting if they close at 12pm! 2 days later I see they have taken 2 additional days out of my account. I call 48 times on the Monday with no answer. Luckily my father in law is close enough to go over. They say its an admin error they put the car back through on the Monday so their head office charged them, they would email them and us to confirm a refund. That was over 3 weeks ago, several unanswered calls & 3 trips by my father in law to which each time they promised to resolve this. Whilst he was there, he asked for their number. They gave him the number he had been dialling as per google & their website, he called it whilst there and no ringer is turned on! This is still ongoing. We have emailed their Head Office several times, no response. We only received the invoice! So much injustice with such a large corporate organisation. Our hopes of getting our money back are disappearing.
Aug 25th, 2022