photoGuard

False advertising and lies. They advertise themselves on RPS website saying they have 10% discount for the members, the problem is there's no way of using the code on the website. If you call them they will tell you that the discount has been "magically" applied already to your quote - which is a lie. Another thing is that they offer 5 amazon gift cards for new customers, the problem is if you read Terms & Conditions you will find out it's only available between 15th march - 31st August 2021, we have November 2022 right now. If you put your details on the website but don't buy insurance they will be calling you everyday for a week trying to push you to do it over the phone. Avoid, there's better and cheaper places to insure camera gear.
Nov 9th, 2022

Jul 24th, 2022

Horrible company. I haven't taken out any policy with them, but from their customer services team and the way they are ran, here's my observations: -) Customer service team do not get back to you when you say they would check with the underwriter, you have to chase them up to get your questions answer -) The Customer service team does not know much regarding the Policy. Any additional questions on the Policy wording is extremely difficult to get a concrete answer to From what I have experienced with calling them, I would be extremely wary of what will happen when I make a claim. All the questions I've asked are pretty easy to answer and standard, but no one seems to know. When it comes to claiming something, it would be extremely easy for them to turn around and tell you that you've not understood the Policy correctly, or that you've missed something. Try calling them yourself and see, my advice is to STAY CLEAR!
May 1st, 2022

Purchased via a cash back site and theyve declined the cash back. Policy still in place, no reason why declined. Looks like a possible scam.
Apr 7th, 2022

AVOID 2 Months to refund and still waiting..... I've Been insured with this company for years and not had any problem but this year they renewed my policy without notifying me....(which had gone up) and when I phoned up to ask why they just said sorry. I then cancelled the policy same day and they said they would refund straight away...Over a month later I'm still on the phone asking where my refund is...Just been told it could take ANOTHER 5 working days....that's over 2 months to pay me back ....Waste of time,,,
Mar 8th, 2022