EDF Energy

Hopelessly inadequate at dealing with anything more than the most basic interactions.
Apr 26th, 2023

Awful company to deal with. If you have the pleasure of calling them, you go to an off shore call centre where the background noise is awful. They can never help and you end up achieving nothing. The customer service is appalling. As soon other option going to leave.
Mar 6th, 2023

a company that does not deserve the trust of customers, they sent me a bill of 446 even though I have a pay as you go card, I will appeal to the Ombudsman
Feb 17th, 2023

Horrible company! I am a single person living in a 1 bed, working 6 days a week away from home and every month being charged for a family of 6 with 5 televisions, 4 washing machines and 7 Xboxes!! Avoid at all cost! They sent me bills with random numbers to pay 500 a month!
Feb 15th, 2023

EDF ENERGY customer services, an oxymoron if there ever was one. Their contact service relies on clearly overworked individuals fighting fires via WhatsApp. Theyre told to type the system is designed with the customer experience in mind. However the customer experience is deplorable. Their contact system is designed to maximise EDF profits. Send a message when its convenient for the customer, only to receive an automated reply informing you EDF will respond within 24 hours, when its convenient for them. Request a refund of the 1,300+ credit you have with EDF to be told it will arrive within 5 working days. After 11 working days and endless messages via WhatsApp (each time having to go through the nonsensical security which is typed above in the message thread half a dozen times) I was told theres a technical problem and EDF aim to resolve my refund by the 24th (another 10 working days). So I ask. Is the EDF system set up for the benefit of customers or for the benefit of EDF? Their obscene profits would suggest the latter.
Feb 13th, 2023