Hallmark Grill Gloucester

Apr 30th, 2023

Apr 25th, 2023

Apr 23rd, 2023

Apr 16th, 2023

2night stay April 16th -18th Disappointed , have stayed at several Best Western without any hassle but Robinswood did not come up to standard .Spent 50 minutes in Reception on arrival as booking incorrect , Receptionist was trying hard to resolve eventually it was sorted .No information verbally or written re Room cleaning , meals , Spa etc . Nothing in room to hang on door re Privacy etc .Dinner had been pre booked by phone prior to visit for 7pm , arrived at Dining room to be told nothing available until 8pm , the Waiter was very apologetic and did sort pre dinner drink .Back to Dining Room 8pm , meal eventually arrived 8-55 pm . Far too late to eat for us . We didnt know needed to ask for Room clean , arrived back from day out , no Coffee , clean cups or Toilet Rolls , tried phoning Reception , no reply eventually gave up . Staff were friendly and helpful especially Sharon .Dont book this Hotel if any mobility issues we had 3 flights of stairs to climb from our Rooms to Dining room etc .This Hotel needs a Lift . Rooms: Comfortable . Basin in bathroom cracked . Lacking supplies for stay .
Apr 17th, 2023