R J Draper & Co Ltd

I recently bought the womens shearling boots along with ankle boot slippers for myself and my husband. Most helpful guy spoke to me on the phone about preordering etc and took my boots order there and then as out of stock - they arrived within a week and are amazing. I then ordered slippers for us both and husbands came and were too tight. Returned them at Drapers expense using the returns included in my order and requested the larger size. The return and replacement were all done within a week, much to our surprise. They are wonderful and warm and snug and ideal for this cold weather. My husband suffers with cold feet and uses rechargeable insoles and has plenty of room to put these in as they settle down. Highly recommended and well worth the money
Dec 31st, 2022

Excellent service great communication, one of my slippers stitching broke after a few years and it was repaired like new
Feb 20th, 2023

Very poor experience (not as pictured, poorly designed, manufacturing defects) & the review I wrote on their site either never appeared or was taken down. I strongly advise looking elsewhere. Update 13/2/23: As requested below, I contacted them on 2/2/23. I've received no response to my e-mail. Clearly they're more interested in appearing helpful to negate a bad review than in actually being helpful.
Feb 8th, 2023

I ordered a pair of slippers that arrived a day early. They were not the right fit for me so I immediately used the freepost return service to exchange them. I received the new ones 3 days later. Impressive service. These are my second pair of slippers because the quality is so good
Jan 25th, 2023

I bought my wife a pair of Lilly womens sheepskin mule slippers for Christmas, and she loves them. Unfortunately the lining of one began to wear through at the heel. I contacted Drapers and they sorted it out immediately, sending a new pair with no quibbles. Excellent customer service.
Jan 17th, 2023