Westcoast Hydrotherapy Ltd

Great experience arranging a service with Westcoast. I was kept updated with every step of the process and nothing seemed too much to ask! Very impressed with the customer service!
Apr 18th, 2021

This is the first time we have used west coast hydrotherapy but I don't think it will be the last. Our border collie has problems with her paws, she's 12 years old and can bearly walk without medication and most importantly therapaws boots. She wears 2 on her front paws and the relief she gets when wearing them is profound. I can highly recommend them, they stay on are very hard wearing and give her a huge amount of comfort. They maybe a little more expensive than run of the mill boots you can buy in pet stores but they work!!! Absolute genius.
Jul 24th, 2020

Conor came out today to service the pool. He was very helpful and knowledgeable and provided a great service, staying for longer than originally anticipated to ensure that everything was sorted before he left. Tamzin has also been incredibly helpful and always responds to any queries promptly with the answers to any questions or queries. Thanks guys for all of your help!
Jun 15th, 2020

Pentair Pump Advice This is a bit off the mark from the usual for this company but having purchased a replacement Pentair swimming pool pump, a Swimmy 19, here in France it should have come complete with a 2m fitted cable but didn't. The wiring diagram was useless. I contacted the sellers here in France and also the Italian HO and the American HO and have still not heard back from any of them!! In desperation I contacted a UK Agent and Tamzin responded straight away and obtained advice from her Engineers, which she passed on. Subsequently, the pump is now up and running OK. After-sales, in general, is rubbish here in France, with very few exceptions. Once they have your cash you can disappear as far as they are concerned. 10 out of 10 for UK after-sales and certainly with Westcoast Hydrotherapy Ltd.
Jun 8th, 2020

Dreadful place, extreamly poor customer service from their Office Administrator, whose first reply to my initial compaint was to blame me. Communication was terrible, this Admistrator obviously does not read emails fully, and their reply can seem blunt and rude. I did eventually get my money back, but only after speaking to another member of the team.
Jun 2nd, 2020