Sefgrove Chemist

This is a wonderful local pharmacy with friendly staff who have helped us with numerous questions and concerns over the years.
Feb 25th, 2023

EDIT: In response to the owner. This review is constructive and fair yet as a business there's no responsibility being taken here for the numerous reviews of poor service. The young member of staff refused to check the prescription repeatedly, then went to check it but you offered to do so to allow her to continue serving other customers. As a pharmacy you have a responsibility to ensure prescriptions are accurate and support people. Whilst I was there an elderly person was spoken to very poorly when asked about notifications for prescriptions being ready and another man was struggling to understand the process due to a language barrier yet the behaviour of staff was impatient and dismissive. REVIEW: I use this pharmacy regularly for my children and for a regular personal prescription. When I pop in with my children looking for advice theyve been amazing. However when I go in for personal reasons Im met with a different service. Today I was met with frantic staff, dismissive responses to flagging the prescription was less than before, the manager suggesting my feedback about a poor rushed phone conversation when ordering was an attack on staff. It was busy and the manager suggesting this is why customers should accept a poor service and be spoken to like idiots. Customers should be treated with care and consideration, you never know whats going on in their lives Im writing this review in the hope Sefgrove take onboard the feedback. Consider why you have a sign stating you wont accept abusive behaviour etc Ive never seen this in a pharmacy and maybe the real issue here is the service and the tone of the staff
Mar 29th, 2023

Excellent pharmacy with knowledgeable and helpful staff who really care about their customers.
Mar 29th, 2023

Ive used this chemist for my repeat prescriptions for years. They have always tried to do their best and alert me when Im overdue a health check or need my exemption updating. Im sad to hear they have borne the brunt of some individuals dissatisfaction (which largely comes from supply chain issues which means they have to dispense less so everyone gets something). They are over worked and tired having served the community through Covid and I for one am grateful they continue to be there for all our needs.
Mar 21st, 2023

Absolutely great customer service. Have used this chemist for years. Always great on advice and guidance. Would highly recommend. Thanks Sefgrove.
Mar 9th, 2023