Home Utility Group

The surveyor who visited our place gave assurance that everything will be cleaned after installation..once the installation date is booked then he didnt even reply for any problem during the installation day..The guy who fitted the boiler didnt explain about the usage of filter and boiler..didnt clean everything..and left the cardboard without properly fitting it above the boiler..strange how people change..
Apr 14th, 2023

thieving scumbags installed a combi boiler & stole my Hive active heating Before you say im notna customer no technically I'm not as it was council who set you baffoons on so no fake review to report here
Mar 14th, 2023

They dont seem to want to know you after the boiler is fitted . They brush you off very easily. I am doubtful about this company now .
Feb 20th, 2023

6 calls to customer service, no return calls as promised, 2 engineer visits scheduled to fit an expansion vessel that was not fitted as part of the initial installation. A Viessman engineer suggested this is completely unacceptable practice. Twice the HUG engineers failed to call or bother to come the property. Two days annual leave wasted. Just a typical cash grabbing company where customer service is completely forgotten once payment has been initiated.
Feb 9th, 2023

Better than expected experience of upgrading my boiler and water tank. To note i am writing this detailed review 8 months after my boiler and water tank was installed by HUG - the Home Utility Group in May 22, as I wanted to give a full account of my pre and post installation experience. After many months of detailed research and speaking to lots of different companies i decided to go with HUG . This choice was made partly due to their competitive quote, but mainly due to the conversations i had with Chris, one of their leads. Chris visited to my property for a detailed chat and visual inspection, a nice contrast to the other companies who gave me either a vanilla quote, or a short video call on whatsapp. Chris fully understood the exact requirements I had for my install which was complicated by the fact i needed my existing water storage tank removing from a cramped cupboard (and replacing) and i needed a boiler to fit in a specific space. Chris gave me a range of options and went through the details of each. An installation date was agreed (at a date of my convenience to fit with school holidays), and a engineer promptly arrived as agreed. The install took several days, during which i observed the work being performed efficiently and neatly. The installer discussed the various options for the the new required pipe and drain work, and took extra care to match the the new wall bricks to the originals, driving around different merchants to get an exact match. Appreciated! The system was commissioned, and the engineer fully tested it, plus went around the house to also check all my radiators were balanced. Post-install, I've had a couple of niggles, such as my existing Nest thermostat not being fully compatible with the system, as originally anticipated, but this was dealt with by Chris and the team promptly and efficiently, with an electrician sent across the county at short notice to rectify the issue. The boiler has worked brilliantly over the winter and the super efficient model recommended by HUG has definitely resulted reduced my gas usages compared to previous years, is much quieter and my home is warmer too. I've received the extended warranty certificate from the manufacturer that i paid extra for too. With not having bought a full boiler and tank system before, i was unsure about what sort of post install support i could expect from any company, so i'm glad to report that HUG - Home Utility Group have been excellent in my experience. Would definitely recommend to others..
Feb 17th, 2023