Wessex Caravan Services

It is very nice!
Jun 3rd, 2022

So sad and disappointing to read that this company is still trading and giving some customers rubbish service. After a poor experience in 2017 with a dirty caravan and where I was kept waiting for half a day and all night with no battery eg. no lighting and could not light the stove to cook family meal. Then I had to constantly badger the whole week for services which we had paid for, and at the end of the holiday I was promised some money back by Wessex caravans due to poor service. This promise was made in two separate e mails but nothing came of it. Since early August 2017 I have never received a response from this company. It is not right that they are still trading, taking peoples money and then not fulfilling their promises.
Apr 26th, 2020

Ok pre-purchase but once Id bought / had the motor mover fitted absolutely no support when mover wasnt working right.
Sep 30th, 2019

lovely people and they knw what there on about
Dec 2nd, 2018

would rather give NO stars,... we have no reply to the enclosed. really bad service/ no return of deposit. BEWARE Dear Darren Further to our recent booking with you we are writing regarding the return of the full deposits for both caravans. We have heard nothing from you since the Glastonbury weekend and the return of the deposits is now well overdue. We also want to make a formal complaint about the service we received from you. We were thoroughly disappointed to arrive on site at Glastonbury to no cutlery, glasses, plates or bedding as you promised us would be in the caravans. We had to leave site and purchase these for 8 people as we turned up with nothing as you repeatedly assured us they would be provided and you promised you were delivering them on Wednesday morning. You completely disappeared after the stressful day we spent pushing you all day by phone to deliver the caravans to the right place on site in time to get them in before the site was full up. We were also expecting the usual commodities such as a kettle or a microwave and so bought a lot of food with us, which in the end couldnt be eaten and was waste of money, because the caravans didnt have the basics which were promised would be supplied. You also said that we would have water, and we filled the barrels but none of the showers actually worked. This was also probably a power issue. You should also be aware that none of the lights in one the caravans worked and we spent the nightime in darkness. Some of the light sockets didnt even have light bulbs in them, but the ones that did have light bulbs didnt work either. I explained to you the reason why we had the caravans is because I was pregnant and we were hoping to have a much easier experience with everything provided. As you can imagine we feel completely let down by your handling of this service and it was also duly noted by the Glade Production Team. We would therefore be most grateful if you could confirm to us you are returning the deposits paid and we can all move on from this disastrous scenario as soon as possible. We will require a speedy response to this please.
Nov 14th, 2019