M&S Foodhall

Had a lovely experience today in m@s today the wonderful Kay helped my aged mum on the express check out and explained how to use it to help her in the future what a wonderful lady! Great start to the day
Dec 1st, 2022

The 2 staff I dealt with were clueless about returns. 1 large girl with brown curly hair was so ignorant, she just couldn't grasp that returned goods do go missing (hence you are told to obtain proof of return otherwise what evidence do you have if they lose your package)?! Given their reviews on Trustpilot are terrible nowadays about M&S service I wanted something from them as proof of return in case they lost the goods I'd just handed over. She was that dense she even had a smug grin on her face as she thought I didn't understand how returns work which was hilarious. DOH!
Oct 18th, 2022

The staff put me off shopping here. They are often discovered chatting out the back whilst check outs all closed and long queues waiting. Being told to put a trolly full of shopping through self service check out is ridiculous. The two older gentlemen who are sometimes on check outs are good but the rest couldnt care less.
Aug 3rd, 2022

Very rude member of staff on the door, wasnt even interested in helping with payment when asked. So rude, bad example for this shop.
May 29th, 2022

Staff very helpful as soon as I asked Elaine she help with what I couldnt reach
May 24th, 2022