Costa Coffee

Good
May 1st, 2023

All staff with the exception of Francesca, are lame, and clearly have no idea what they are doing. One of the members has to keep on referring to a chart on how to make all drinks, and they always have an odd taste to them. The others are slow and act like they are busy, when all they have to do is make coffee. Someone I know once went in there to get a simple frappe, they took ages to make it, and then slid it across the counter at her. When she took it, it looked quite runny, when it should have been creamy. She went to put the straw to her lips and the lid fell off it! It spilt all down her top, trousers and the table. The colleague could have mentioned that the lid is loose, but no, would rather have dissatisfied customers. Another time I went in to get a medium iced latte, and clearly received a small, I questioned the worker, who didnt even turn around, and said that is was a medium, when it clearly wasnt. The service here is absolutely abysmal. Would expect better from such a reputable company. Very disappointed Also Francesca is great. Amazing service and personalised attention from her!
May 1st, 2023

Can be busy which means things can be a little slow but not a massive issue. Very friendly staff, will come back again.
Apr 6th, 2023

Excelent customers service in Gerrards Cross, Alexander the Costa shop manager extremely polite and best staff around , I'm having my coffee every morning here, so happy with excelent people, thank you guys.
Mar 25th, 2023

Service : 4/5 | Atmosphere : 5/5 More
Mar 3rd, 2023