DFS Gateshead

In all honesty, despite being in a lovely location, the staff at the establishment we visited were not as attentive as we would have hoped. We had to actively seek their attention and wait for them to acknowledge us, as they appeared preoccupied with other tasks. However, aside from that minor setback, I must say that the sofa we selected was absolutely delightful.
Apr 23rd, 2023

Shockingly bad company. Somehow lost half my sofa the day before delivery, then failed to turn up without any call on the arranged delivery date, then customer service spend there time trying to fob you off and avoid solving or answering any questions.
Apr 19th, 2023

Assistant Manager has the worst attitude I have ever dealt with. Promised a call back from the store manager still waiting 1 week on what a terrible after sales service think twice before purchasing anything from DFS.
Apr 15th, 2023

Mar 20th, 2023

Poor service received tonight, unsure of staff members name (female). We visited last Sunday and were served by another female member of staff, who seemed like she couldn't be bothered to be there and almost tried not to serve us. She didn't offer any help or encourage the sale and seemed to want to get away as soon as she could. We have a van so asked if we could minus the delivery fee of 100, we were told that was fine by her. We came home, measured the room for the sofa and went to order online. Then found out you have to get delivery if ordering online. Rang customer service who said we had to go into the store and purchase the sofa if we wanted to change to collection option. We travelled to the store tonight (a good 45 minute drive). Female member of staff served us, I explained what we would like to do only to be told that if we were using the finance option that we HAD to get delivery. Some lousy excuse was made about why this was the case. It's clearly a curveball to rinse you of a further 100 as they know how many people will use the finance service. The sofa was also 100 more expensive than the last time we were in store. Whilst we understand that prices may vary in the never ending DFS sale.....it would have been nice to receive some understanding of this disappointment. Instead she was very blas and just stated 'yeaaaaaaaaah'. Overall 0 out of 10 for customer service. They might as well not have the staff there to 'sell' the sofas. Shame the lowest I can give is 1 star.
Mar 18th, 2023