Bewicks Tearoom at Saltwell Towers

Very rude staff and scrappy chips on the kids meal.
Oct 23rd, 2022

Never been so disgusted in the way a member of staff spoke to my 5 year old granddaughter for sitting on a chair very rude and abrupt needless to say I put my stuff back and if it's your son that works there I hope your really proud of him
Aug 15th, 2022

Very poor experience, I asked if they had any vegan milks available and they almost laughed to my face and said simply "no" with no further explanations. Can you imagine someone trying to go to a cafe with lactose intolerance and being laughed at for asking for alternative milk options for their cuppa? The waiter that attended me should be suspended for discrimination. It's also unbelievable in this time and age that a cafe does not offer alternative milks. You should be ashamed of yourselves!
Jul 26th, 2022

Had called to confirm the opening hours, as they are incorrect on google. They are open 9 - 3.
Feb 5th, 2022

Visited today with 2 kids, we look forward to have some lunch in the park as the weather was great. Unfortunately not very pleasent experience, very poor costumer service. Everything we ask was a problem and the attitude was very grumpy. They where closing at 3pm, we where served at 2.20pm but you could already feel like they don't care about customers and want to close ASAP. Almost nothing left on the menu, no paninis or toasties they had only sandwiches in bun left, when I ask if they can toast my sandwiches I was told you can't toast them buns for real?? The soup of the day was nice, but once again when I ask 20min before they closed if I can get one more soup for my doughter, they said kitchen is already closed When I said it will take 2min in microwave to heat it up, they stated without even checking with kitchen there is no soup left If you close kitchen at 2.30 you should make this clear to customers, don't say you are open till 3 but you don't want to serve people. Generally I would send full front team for Customer service training could be very beneficial for them
Dec 19th, 2021