Tuffnells Parcel Express

Arrived at wrong address, sent driver 2 miles up the road, went and waited with customers, waited 2 hrs and complete no show, no communication, no responses to emails, can't get through on the phone, awful just awful.
May 2nd, 2023

Damaged my parcel in transit but I can't get a refund from their lack of care because it was booked through interparcel, another corrupt company with no care. At the end of it all, tuffnells collected, damaged and then delivered a damaged parcel to me....terrible service. Avoid
Apr 25th, 2023

Totally hopeless service had to call 5 time to get anyone to answer, totally unhelpful when I managed to speak to someone. I was attempting to have something collected but they got it all wrong and attempted to send a subcontractor in a small van to pick up a 99kg unit on a pallet ! They had all the relevant information but didnt check it Attempted to sort this situation out with them and they are just not interested at all. Ive only given a one stay because it will not let me give no stars
Apr 22nd, 2023

Utter dismay at the level of customer service not delivered from this 3rd party supplier. Drop a note through the door, no details on it but a telephone number, on hold for 40 minutes then they hang up as the call connects! Avoid this company at all costs!!!
Apr 21st, 2023

Called when they couldnt find us, we gave directions to driver and all was good. Wish more companies would do this
Apr 19th, 2023