Boots Pharmacy

The Gainsborough Boots Chemist Store is very small don't have much selection to choose from therefore I will have to get what I want at the Doncaster Boots Chemist Store in Doncaster Frenchgate Shopping Centre
Apr 14th, 2023

I would like to give this place less then a star. I will be changing where I get my meds from. Went to collect today. N with out warning it's shut till Monday. They couldn't even get the date right on the sign.
Aug 18th, 2022

Staff are always welcoming and polite good service
Jul 13th, 2022

Well equipped boots but some of the staff really need to work on customer service, all I can say is rude. But others smiley and helpful so hit and miss.
Jun 1st, 2022

Store manager banishes me from Boots pharmacy for having a mental breakdown, due to her wanting to sort a last minute prescription problem out the next day, yet again,. Thus leaving me with no medication for the next day/morning yet again. Despite my efforts to contact the gp surgery to ask them to contact Boots pharmacy urgently, I was left to try and sort the problem on my own, unsuccessfully. This in turn then caused 2 pharmacy staff to go home later than usual, blaming me repeatedly for them missing an outing or not being able to go home on time. Staff member in white uniform said, F why cant you just be normal? , near the end of this episode; and while I was trying to do their job and get the gp prescription corrected - telephonically- and sent ASAP. Same staff member asked me why I didnt choose to get my medications from any other pharmacy, rather than Boots. They refused to contact the gp 8 minutes before closing time, asking for the correct electronic prescription be sent, ready for the next day- Wednesday. This would have alleviated my anxiety/ huge concern as I explained to them- in an unexpectedly louder than usual speaking tone. No foul language was used by me at any time, so why be unprofessional and disgusting? Next time perhaps ask the customer for their side of the story before making such decisions. There are always two sides to a story, enhancing understanding. To top it all off, the next day, the store manager informs my teenage son, telephonically, that I am banned from the store before informing me. When he picks my medication up, about 10 minutes later, she takes him into the consultation room to give him even more details as to why this has happened, without me being present . because he asked for more information! P.S. Patients with long term illnesses experience all sorts of problems and to have the same issue occur over and over again ( last September I had 9 weeks of mental torture before a prescription error was sorted out between the Gp and Boots.) has a huge effect on our mental health, not to mention our medical conditions. Understanding is key in any job you do, especially in healthcare.
Aug 28th, 2022