LDB

Georgia (letting agent) and Georgina (admin team) are lovely people but rather incompetent and seem to suffer from some internal communication and accountability issues. We paid our holding deposit 1 month ago. We asked Georgina to confirm that we would get furniture with the letting (wasnt stated as furnished on the contract), who passed the buck to Georgia. Georgia asked if I could re-visit the property, to ask the tenants what items come with it. This was frustrating because Georgia could have just done her job properly the first time round when we first saw the property (she wasnt able to confirm that we would get beds and desks then). Georgina wasnt able to find the inventory to confirm the furnishings in the property after 1 month of searching for it. We only found that LDB didnt have an inventory after 3-4 weeks of calling them twice a week, despite her saying shed get back to me in a few days, 4 weeks ago. She never got back to me, and didnt feel the need to inform me that she couldnt find it, until I started calling regularly. Things to work on: communication with the tenants and within the team, assigning and holding responsibility, getting the ADDRESS right on documents/tenancy guarantor checks. Edit: increasing the number of stars I gave them, as Rohan liaised with the landlord and secured us a termination of contract early, due to personal circumstances, with a very nominal fee. Thank you Rohan!
Feb 4th, 2023

Big thanks to Georgia for her help today!
Sep 19th, 2022

Monday afternoon I called the agent with the name Rupert to book a viewing for today, Thursday. He told me that he would sent me a video of the property as it is already received an offer, and he sent me the wrong video without even sending the correct one afterwards. We had a viewing today on 1:30 PM, and he called me 13:00 PM to tell me that our viewing is cancelled. I am not sure how the marketing team will justify that, but that behaviour seemed unprofessional.
Sep 19th, 2022

I can highly recommend Rohan and his team for an amazing service and absolutely tireless work ethic. I have been letting my properties through them since 2007. The calibre of tenant is fantastic due to their rigorous referencing.
Sep 7th, 2022

Amazing experience with this agency! Totally recommend
Jan 19th, 2022