Dera

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 1st, 2023

Food : 5/5 | Service : 4/5 | Atmosphere : 3/5 More
Apr 14th, 2023

WORST EXPERIENCE EVER... I visited DERA on Saturday 4th March 2023 after walking past a few perfectly packed, busy Indian restaurants, which I should of went to in hindsight. DERA was empty with only 2 people eating, probably family/friends. I spent time asking about fish dishes and non-meat alternatives. They only had prawn dishes as seafood. I ordered a PRAWN CURRY with EGG FRIED RICE for 15.00 and BHUNA GHOST for 14.50 with PILAU RICE. Both rice and main dish are priced separately. PAID 29.50 IN TOTAL. I got the food and left. Only to find out they gave me chicken curry instead of prawn curry. I know English is not their first language.. hence speaking very clearly when ordering my food due to strong Pakistani accents and lack of English from all staff and showed her the items on the menu. I immediately called DERA @10.30pm to report the mistake they had made. Once again strong Pakistani accents very hard to understand and coincidentally they couldn't understand me either. The man (I don't know who he is) over the telephone, told me the kitchen is closed despite me leaving less than 15 minutes ago. Eventually he said "Come back to restaurant". I got there in less than 10 minutes only to find them all outside the restaurant pulling down the shutters! Restaurant is closed!! Why tell me to come back again???!!! and explained I don't eat chicken hence ordering prawn dish and paid 15.00 for a meal I cannot eat. The man whoever he is, a small light skinned Asian man with strong accent, came to the car and tried to explain something, I could not understand his English very very poor and accent extremely thick. Anyways I told him I came back as advised and they're shutting shop! Already!!?? Menu says they close at 1.00am. He gave me a feeble apologies. No resolution or goodwill gesture. Nothing. This was my 1ST VISIT to this place. I will NEVER visit/ BUY FOOD from there again. Ever!! I feel SCAMMED and ROBBED. They have no customer experience and lack basic English speaking skills...unless they have no intention of serving English people born in UK and prefer to serve only Pakistani or Indian customers. The pilau rice was horrible mostly white rice and egg fried rice in the same state. Both had brown disgusting dried onion on the top. DERA....Thanks but NO THANKS. YOU WILL NEVER GET MY MONEY AGAIN. I've told at least 5 people NOT TO VISIT, BECAUSE SERVICE IS EXTREMELY POOR...RIDICULOUS PRICES FOR SUBSTANDARD DRY FOOD, LACK ABILITY TO TAKE ORDERS CORRECTLY. INADEQUATE SERVICE.
Mar 26th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Kebab Roll, Biryani, Butter Chicken, Pilau Rice More
Mar 24th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 8th, 2023