Church Lane Surgery

I've had no issue when actually dealing with the Dr's. They have been kind and listened. However, the admin staff are unbelievably rude and argumentative, I take chronic medication due to multipe spinal injuries and I have to get meds every week because I have not been able to reach any one to resolve it. I was then told when I made a complaint that it may be best for me to move surgeries. All I asked was for them to sort out my monthly meds, I've just got them and again only half the meds, I know the other half is controlled and that's why I asked them for it, never got it. It is dangerous to be on and off chronic medication and when I asked them about this I was moaned at. People laugh when I tell them the stories I've had from this place. Sad as management and drs seem good.
Mar 5th, 2023

Terrible admin and reception staff that seem to work at their own leisurely pace, was yelled at and spoken over while over the phone and given a non-answer when I wanted an update on a vital form I needed filled in by my GP. Absolutely no respect for peoples time and concerns. Would give below 1 star if I could.
Feb 2nd, 2023

My review is just for Dr.Prasad he is a wonderful doctor and a very wonderful person and human.
Feb 1st, 2023

Every time if we calling the receptionists never give appointments. Doctors are very good but receptionists and the manager both dont care what the patients wants
Dec 23rd, 2022

Very low quality service with tax-payers funding. Today is the recent unsatisfactory examples of my visits to this GP. I had given a call yesterday, they told me give us a call tomorrow in the morning that I did that today. They said same thing asking me to call tomorrow if I want a in person face-to-face GP consultation. So that I said to OK to telephone consultation, actually I had to. I think they mat constantly ask you to give a call tomorrow at 08:00 AM whenever you give a call. Despite you call at 08:00 AM, you will be in a queue consisting of sometimes 5, sometimes 11, sometimes 7. Anyway. The doctor made the phone consultation inviting me to GP for some samples. I went there today for giving what the GP doctor requested from my side. I kindly asked GP reception lady to check out my prescription also. She said that "please wait, I want to do it one by one." I said nothing because this request was pretty fine and pretty OK. I completed the sample coming back to reception desk. At that moment, the reception lady had some relatives visiting her that both reception lady and visiting relatives (Two ladies) hugged each other couple of minutes later. The reception lady asked one of team mates to serve me and went out of the counter desk and started hugging her visitors(!). The newcomer reception lady asked my information to get back to my records. I am fine to give my birthday, name, etc. but it is weird to interrupt the service in the middle when your relatives visit you at a GP that is on public service. It is weird to accept relatives as visitors at a public serving place and it is also very much weird to stop serving a patient and start welcoming your relatives as your guest. By the way, nobody can say that it did not happen since I have got photo of my sample and the related paper with me that it includes date and time. Another example; some months ago (About September) another lady invited me to GP saying that you live closer. When I went there, nobody at reception has any idea about it. I showed them the mobile phone call register, they check it out and said that yes it is GP gave you call but they did not know who she was. Hours later they said sorry saying that she was one of the persons working there. Long stories shorts; this GP needs some very urgent improvement in terms of service quality. I hope lead nurse, GP doctors and/or reception team lead will read this review and take appropriate action for this behaviour.
Dec 21st, 2022