Toolstation Frome

Place is cheaper than most but customer service is shocking! A young girl who works there went out of her way to be rude and abrupt to me for no apparent reason. I was waiting for my turn while she was dealing with another customer who was searching for something in the catalogue for 10 min, fiddling with her phone. Then she went to collect the copper pipes he ordered and banged them on the counter right in front of me, hitting me in the face. No apology, nothing! When I finally get to the desk, give her the account number and said I'm collecting stuff she replays "is not here yet, it needs to go around the world first you know!" And she made me wait for 15min! I will never go there again, I was told, people who work there are rude, but I didn't believe it till I went there myself.
Dec 19th, 2022

Brilliant service from Max at Toolstation Frome. I had a tightfitting, which needed light several bulbs re fitting which was complicated. Not only did Max source the bulbs he showed me how to fit them. Thank you so much Max - You saved me 40 and you went above and beyond customer service !!
Nov 8th, 2022

Absolutely fantastic. The lady who served us was friendly and helpful. All we needed was something small. Picked up some leaflets with some bargains in. Store is clean and tidy. Not much parking but customers don't stay long so not really a problem.
Oct 28th, 2022

They didn't have the trousers I needed which was disappointing but the Lee, the lady who served me, was so helpful and friendly it was really a nice experience. Excellent service!
Jul 8th, 2022

Great service by a lady with brown hair. Fast, efficient and friendly.
Jul 2nd, 2022