Edward Mathias & Co

True five star customer service. Harry's attention to detail is phenomenal and his sense of humour is rare! Encyclopaedic knowledge in his field and many others :)
Sep 15th, 2022

Very strange owner (other reviews support this!) Who feels adding our company to the list of those 'not trusted' is legal and necessary. We enquired about Summa blades and were sent some along with an invoice in the post. We returned them as we had never ordered, nor shown commitment to order and were still hounded with harassing calls and emails. Solicitors now involved to remove us from this petty sad little excuse of a supplier. Surprisingly only a PO box for this company, presumably to avoid those in a similar situation turning up to talk face to face about ridiculous practices.
Sep 12th, 2022

Another victim of Harry and this company! And a shocked customer who can testify about the rudeness, temperamental and childish attitude from this person. I was about to purchase one of their machines and when asked to send the invoice with the components details, the tone suddenly changed and he started arguing that he didnt have time to list them all and that was not the way he (or anyone else) was doing business and eventually told me that I should go buy somewhere else! Which I did thanks to him. As loosing the deal was not enough for him, he then wrote a long condescending email a few minutes later arguing that I did not trust people and ending with the following Perhaps what you need is a salesman who will pander to you and tell you what you want to hear to help you make a big decision to make a minor purchase. As previous customers complained before, this person clearly doesnt have the intelligence nor the patience to handle people and would be better off looking after his machines than dealing with human beings.
Jul 7th, 2022

Unfortunately, in accordance with several reviews on here, I have to agree about this person's dreadful rudeness - it is quite astonishing how judgemental, sarcastic and childish he can be. Before attempting to contact, read his paranoid, angry take on social media for a good laugh, but also to see what kind of person you may be dealing with.
May 8th, 2022

I've used Edward Mathias & Co now for 4 years, Harry is extremely knowledgeable in his field, offers advice and wisdom before you even order anything. I use the smart knives, and boy do they go on for miles, I've cut over 200,000 worth of orders on 10, yes 10 smark knives in 4 years. At a total cost of 130 on them. Just phoned up today to order some new blades for a new machine, and I spoke to someone new, who was also extremely knowledgeable in what he was advising. Amazing! This led me to write this review, because they really are the best at what they do. Look forward to many years of being a customer.
Dec 2nd, 2021