Tailor Made Inventories Ltd

May 29th, 2021

I own and run Martin & Co in Camberley. We understand the value of detailed and comprehensive inventory reports and have been through a journey with other suppliers. Sue and her team offer unrivalled service being swift, efficient, professional and friendly. As such they are our sole contractor for inventory services and mid term inspections. I would recommend Tailormade to any estate agency or landlords that require these services. Keep up the good work guys and thank you for your superb efforts as always.
Feb 23rd, 2021

The check in was on a superficial level, unfortunately the check out was on a detailed level heavily in favour of landlord. We had comments like the door mat being used, even though this was already used when we moved in, I would have expected a door mat can be wear and tear? A bit of cob web was noted down also, unfortunately the professional cleaner we had hired was only able to come a few days before the check out and not a day before due to Covid making the planning harder. Not to mention the property was marked as not professionally cleaned when we moved in, so check in and check out contradicted each other. Pretty disappointed that the company was not objective, but heavily leaning towards favouring the landlord.
Dec 28th, 2020

I run a Lettings department in Basingstoke and couldn't be happier with Tailor Made Inventories. They produce clear detailed reports with plenty of photographs. But that isn't where their service stops, they arrange the appointments directly with tenants, being extremely accommodating, one less thing for me to do. On top of all that Paula, Sue and Abby are the nicest people you could meet.
Mar 28th, 2019

I'm a private landlord, and I used TMI in February 2022 for an inventory and schedule of condition respectively for a tenant moving in and a vacating tenant who did not have a check-in inventory (it was missed due to a lack of local inventory services at the time due to COVID). Sue (director of TMI) was happy to do the schedule of condition in lieu of a checkout inventory for the vacating tenant even though she knew I did not have a check-in inventory. While it may be more difficult to prove a delta in condition in any dispute, Sue had no problem in doing it knowing there was no check-in inventory. Fast forward to today where I called Sue again and asked for a check-in and checkout inventory to be conducted at short notice because the new tenant signed the contract 3 days before the move-in date. She said she could only do it on the following Thursday (3 days after the move-in date). When I said I cannot delay the move-in date, and it would have to be done after the tenant moves in, she became defensive, and refused to offer her services on the basis that the inventory would not be useful in any dispute. I explained this is quite a normal thing to do where there are short notice situations like this, and that I and other landlords have conducted inventories after a tenant has moved in where there is no other option. The risk is on the landlord because the inventory only applies at the moment it is taken, and this is their prerogative to take such a risk. I also explained I have used a post-move-in inventory before in a dispute, and it was deemed valid from the date it was taken based on the evidence of when the damage occurred, and that common sense by the judge of the case prevailed. However, Sue began to make irrational assertions about how it "is not how [her] company operates" and that she "would not be comfortable putting [her] name to it", and that as the owner of her company, she has "privilege" to not take on the work. I never disputed this, but she gradually became more and more cantankerous during the call, and began to talk over me, and become rude and offensive to the point that she started to assassinate my character by implying that I am the problem using phrases such as "I don't want to work for YOU" with emphasis on the 'you'. She then accused me of talking over her when in fact I was just not stopping what I was saying when she started talking over me. The whole experience was horrible, and reminded me of a Karen attitude, and the experience I had with her company back in February which I was also not happy about. During that experience, the tenant was upset about being charged for not moving out on time, and accidentally forgot to hang up her phone after a phone call I had with her. This allowed me to overhear the conversation between her and the clerk, and it was a very useful window into how the clerk is not impartial, and in fact very much against the landlord (who pays them), and offers support and legal advice to the tenant for any inventory or other tenancy issues. What I overheard was rather disconcerting and worrying. The clerk used terms like "[the landlord] doesn't have a leg to stand on" when listening to the tenant's story and without knowing the facts of the matter. The clerk should be absolutely impartial and neutral, and should not be offering advice that could be used against the landlord or tenant. In this case, the tenant could have offered evidence saying that the inventory clerk favoured her story by saying the landlord "doesn't have a leg to stand on", and the clerk would be obliged to confirm that is what they said just prejudicing my claim. And I did indeed have a claim against this particular tenant. Thankfully they did not use the clerk's verbal statement as evidence, but the risk was there. I decided to use TMI again simply due to lack of time, but after my experience, I obviously won't be using them again, and I will also be recommending my fellow landlords in the region to stop using them (I know of at least 10 that I referred to TMI).
Sep 6th, 2022