Fitness Superstore Surrey

Fitness superstore Frimley Sarah was very helpful even though store was super busy acknowledged everyone very impressed with service will use again Tony
Mar 6th, 2023

Excellent customer service. Really helpful advice and a walk through of equipment and what would suit my needs. It's great having a fitness superstore nearby where you can actually try machines and experience the difference.
Feb 21st, 2023

Very poor service in the store at Frimley. Waited 20 minutes while the only person working there just chatted with one customer. There were other customers waiting too. I ended up just leaving as their chat seemed never ending and the employee didn't seem to care that there were half a dozen people waiting.
Sep 17th, 2022

Great advice from the staff
Aug 5th, 2022

Purchased an execise bike from the Frimley store on the 9th October including delivery and installation, the item was instock and delivery was arranged ,great customer service at that point and then everything went downhill. First of all there was a mix up with the installation, i only received notification on the morning which was a problem as i was at work, rearranged the date and the installer set it up but notified me there was a problem/faulty part and the bike could not be used, he notified head office who said they'd need to make a warranty claim, after many emails with fitness first and Life fitness a date was arranged for an engineer to fit a replacement faulty part, however they've just infomred me that the part isn't with the engineer and they'd have to rearrange, i've asked the fitness store to collect the faulty equipment and provide a refund on several occassions and everyone has been ignored, time to call the credit card company and get them to cancel payment
Oct 11th, 2022