Brooks & Partners Solicitors

Wish we never used the company, been strung along for months with no communication trying to purchase a house only to be told yesterday that the company is closing and they cant do anything for us, complete waste of our time !
Oct 9th, 2022

These solicitors are the slowest solicitors I have ever had to deal with. We are in a chain at the moment and they are just not replying to my solicitors enquiries, someone is going on annual leave and there will be no cover. In my opinion this is unacceptable
Jul 10th, 2022

My mum a 74yr old lady,rang about an equity release case which you declined to take, but that was not the issue, it was the way your colleague spoke to her on the phone. She was very rude which upset my mum. It was very unprofessional.
Jul 2nd, 2022

Have used them twice to certify documents. Always fast and efficient. Very friendly for both times. Will definitely recommend if you need documents certified
Jun 5th, 2022

Got the job done eventually, but overall wished Id never recommended them to anyone else, and will not use forward. Used this company 3 times personally, lease extension, sale of a property, then a combined sale/ purchase. Shout out to the hard working and committed staff - Vicky, Sam D, Sam C and Mike Brown. Leasehold was as quick and efficient as it could be. But I ended up stepping in to save approx 1500 in over charging from a 3rd party agent. Flat sale was ok - I wasnt involved. Recommended to my in laws - they werent overly happy, thought it was their chain. Last time I bought and sold somewhere it could easily be done in a couple of months - this was pre covid. Now seems the world has shifted and everything takes longer - Brooks would do well to advise their customers this, thats what we are - customers. We shouldnt be made to feel like an inconvenience. The most recent sale/ purchase had numerous issues, and to cut a long story short the communications from Brooks was not up to scratch. Never felt they were on top of things and that things would only progress when chased. Key people dealing with your case on holiday? Do not expect holiday cover. Overall everyone knows the system needs a massive shake up, but a couple of recommendations:- 1 - its 2022, while you might think work/ life balance is a priority and it should be. The whole office does not need to go on lunch for an hour every day. 2 - apply some basic people and expectation management. 3 - been told that many days the workers are in tears, suggests being over worked and under resourced - maybe you should start taking on less work? 4 - get some continuity between people and cases, numerous times I had to correct bad information, and chase for updates on their actions/ communications/ dates etc 5- Hoowla system. It was never up to date. If youre going to use a case management system and open it to your clients it should be up to date. 6 - cut through the legal patter and we can only do so much. Thanks again to The Sams, and Vicky - but you deserve better support and resource around you.
Oct 28th, 2022