Direct Ferries

(Translated by Google) Everyone makes mistakes. Unfortunately happened to me. Wrong booked to Elba, paid! The attempt to get in touch via EMAIL for 3 (three) weeks has been unsuccessful despite confirmation tickets. No good service Now after 6 months, despite two registered letters in English, still no reaction. Can only advise everyone: Avoid these companies! (Original) Fehler macht jeder mal. Ist mir leider passiert. Falsch gebucht nach Elba, bezahlt! Der Versuch per EMAIL Kontakt zubekommen seit 3 (drei) Wochen trotz Rckmeldetickets erfolglos. Keine guter Service Jetzt nach 6 Monaten trotz zweier Einschreiben in Englisch immer noch keine Reaktion. Kann nur jedem raten: Meidet diese Unternehmen !
May 1st, 2023

(Translated by Google) service, communication, cost, I have never had such a miserable experience as with Directferries. never again!!!!!! they charged me 20 in fees to change a 3.50 ticket and this without telling me!!!! incredible!!!! crazy!!!!! mind boggling!!!!!!!!!!!!!!!!! go and see the comments on facebook, trustpilot and of course tripadvisor before investing a single cent with Directferries!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!! (Original) servizio, comunicazione, costi, non ho mai vissuto un'esperienza cos miserabile come con Directferries. mai pi!!!!!! mi hanno addebitato 20 di spese per modificare un ticket di 3.50 e questo senza dirmelo!!!! incredibile!!!! pazzesco!!!!! allucinante!!!!!!!!!!!!!!!!! andate a vedervi i commenti in facebook, trustpilot e naturalmente tripadvisor prima di investire un solo cent con Directferries!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Apr 30th, 2023

Absolute scumbag company. Makes mistakes in your booking on purpose, then tries to charge you a fortune to correct their own mistake. No ability to talk to anyone in customer service either as it directs you to their website which funnily enough, doesn't work half the time. Complete scammers and bring on the day they go bust.
Apr 22nd, 2023

DO NOT USE. Even with a flexi ticket you have fees to pay to amend/cancel. Some things you cant do online so you have to go through customer service which means higher fees. Some things you cannot do at all so money lost. Book with the ferry companies directly and avoid this scam
Apr 21st, 2023

(Translated by Google) I made a mistake when booking and booked a 4-person cabin even though there were only two of us. I wanted to cancel the booking and they only wanted to do that if I pay a 200 euro fee. Then I wanted to at least change the cabin and of course that was only possible with a very high fee. These are real scams. Be very careful when booking or best book with someone else. They treat their customers very disrespectfully. (Original) Ich habe bei der Buchung einen Fehler gemacht und eine 4er Kabine gebucht, obwohl wir nur zu zweit sind. Ich wollte die Buchung stornieren und das wollten sie nur machen, wenn ich 200 Euro Gebhr zahle. Dann wollte ich wenigstens die Kabine ndern und das ging natrlich auch nur mit einer sehr hohen Gebhr. Das sind richtige Abzocker. Seid sehr vorsichtig beim Buchen oder bucht am besten bei jemand anderem. Sie behandeln ihre Kunden sehr respektlos.
Apr 20th, 2023