TheModelShop

Visited the shop with an idea of what I wanted but also lots of questions. Very helpful without being pushy. Its an hour drive for me but Ill definitely go back for spares etc
Apr 20th, 2023

Absolutely dreadful shop 2 weeks been waiting for my order and still not arrived. Not replying to my emails either
Feb 23rd, 2023

Ordered spare parts for my little boy's RC car. 5 months on and still no parts, no refund and no reply. Order details have disappeared from my account. Disgraceful. Not amused.
Feb 12th, 2023

Easier to deal directly with China. It took them (~60 miles away) two weeks just to ship the item (so they probably never had it in stock to begin with) and a further three days to deliver it - but that's just the start, I have just recieved a notification from the delivery company stating that the order is complete - I checked, and they have delivered it to the wrong address (I double checked the paypal receipt and the correct information was supplied to the seller). I have no access to the building it was deliverd to and in this neighbourhood it's as good as gone... so that's the best part of fifty quid in the toilet. Thanks.
Feb 10th, 2023

Placed an order on the evening of 27th Jan. Received an email to say processing 29th Jan. Not arrived by 4th Jan so send message. Email received 5th Jan saying will be posted on Mon 6th. Still nothing by 9th Jan. Called shop - told will be sent out. Email received 9th Jan with shipping number that did not show on Royal Mails site. 13th Jan and still nothing. Refund sent. On the 27th I ordered from 5 shops. 1 of which was in the south of France. 1 order arrived on the 31st. 2 arrived on the 1st 1 arrived on the 2nd Item from France arrived on the 3rd of Jan. If the item was not in stock - Let the customer know. If the item has not been sent - Let the customer know. Finally - actually ship the item! Really poor service especially by a hobby shop. Hobby shops need our support as much as we need theirs.
Feb 21st, 2023