Halifax

I would love to say thank you for your help with my card issue. The service was super quick the ladies are kind and helpful. This was my 1st Halifax experience 5 Thank you Muswell Hill!
May 23rd, 2022

Hard to get to, not very friendly/helpful staff
Jan 12th, 2022

I Went into branch a few weeks ago and all of them really helpful and friendly, even though the fraud department took about 1 hrs to pick up the phone which was really annoying. Would recommend that branch, amazing service and even help me find parking :)
Jul 3rd, 2021

Apr 17th, 2021

Hello, my name is Mercedes. I'm shocked when my mum was telling me about the customer service in this bank. On Thursday (14.05.2020) she went to the bank and she wanted to change the notes for 1 pounds coins because our electricity box working like this way. And one of the staff told her ,, no we not gonna change because this is not your bank". I'm sorry what? I'm working in the hospitality more than 6 years and never in my life I heard this kind of customer service. Can you imagine if somebody do with you in the restaurant or hospital. ,,Sorry I'm not gonna serve you because this is not really important". If I do this with my guest (I'm working in hotel like waitress) I'm sure my manager gonna fired me. And unfortunately not the first time happened with her. Another situation was the same but one of the staff told her ,, I'm not gonna give you because the virus ". I'm sorry but use gloves if you afraid to catch something or dont work in this time. I understand this virus situation but I think we are all in this together and we help each other. Guys, almost finish this virus and everyone have to be kuku?! And I also understand this bank not our bank but we just want to change the notes for coins that's all. I think not a big favour to do that. If yes just leave the notice on the door ,,we not gonna do anything for the people". THIS IS NOT HOSPITALITY AND CUSTOMER SERVICE.
Sep 16th, 2020