The Burgess Group

Visited showroom 2 weeks ago and received an excellent service. However this didn't continue. James, their sales person called me as expected and had googled my home on maps before but had the wrong house. He appeared to be not interested in me wanting a new door and was very limited in his knowledge of a listed property. He stated that I would have to pay for a listed person to visit, not correct, I used them for my extension. He insisted they took 16 weeks, they don't it's 8 weeks. And also insisted I'd have to have like for like which is not the case as the previous owners fitted an 80s door! When I asked James if he could sort plans he said I would need listings permission! How can I get permission if I don't have plans, photos or the materials used! James appeared to struggle with assertion when told he was incorrect. I rang him back and left a message once I had all the above facts confirmed, he never got back to me. I also called their Woodbridge branch and was told someone would get back to me by last Friday, they didn't. James was totally off putting and sadly was not interested, and clearly googling my home, which he got wrong was to see if the job was worth his time. Would I recommend, absolutely not. We intend replacing all our 22 windows bit by bit once we have seen the result of the door. I expect James would have returned my call had he known this. I have now a meeting with a new company who have been spot on. I'd not give a penny of my money to this company. Office staff spot on. James, need I say more.
Mar 23rd, 2022

I am so pleased with my new door and frame and the service from start to finish has been brilliant. Thank you The Burgess Group, your business ethos and polite staff are a credit to you. Philippa
Oct 27th, 2018

Well what can I say... Absolutely amazing, has made our cottage look so different, transformed our house. The colours we chose were a bit daring, but so pleased we went for it. Love the product, great team, had so many comments on our windows and doors!! Perfect thank you ...
Feb 13th, 2018

We are delighted with our replacement timber sash windows and timber doors. These have received many compliments from friends and neighbours. Although slightly more expensive than some companies we liked the design and appearance of the windows and were pleased that from initial contact, survey and installation it was all very efficient.
Nov 30th, 2017

A few years ago we invested in a new wooden double glazed front door from the Burgess group and based on the great quality of workmanship and product we recently had all the windows and patio doors changed too. The process was very good, no pressure selling just a proper discussion with Tim the sales Director to establish what was best for us. The fitting crew were very professional and even when we hit a snag nothing was swept under the carpet they worked with us to get matters resolved completely to our satisfaction. We would not hesitate to recommend this company and its staff to anyone looking for high quality double glazed wooded windows and doors.
Oct 11th, 2017