Rowlands Pharmacy Formby

Feb 1st, 2023

no disabled access very bad
Aug 13th, 2022

Sadly I find the attitude of some staff who work here very dismissive and arrogant. I called regarding a prescription and she sounded so put out to have to look it up for me. She was then really unhelpful when I was asking for help. Sighing and sounding most put out. This is not a one off either. Boots down the road are exceptional with customer service so I have now moved my prescriptions there.
Jul 21st, 2022

I have always Rowlands chemist since I returned to Formby nearly ten years ago. The other day I went to see if my prescription from chapel lane surgery was ready. There were two members of staff in the chemist. I assume one was the pharmacist. They were chatting amongst themselves. I waited until I made a sound/ comment. Ill be with you in a second was the response from the blonde middle aged women. No acknowledgement was made when I arrived. They appeared to be having a private chatter. Not two young girls but grown adults who should have known better. I was eventually acknowledged. I also asked if a text reminder had been sent out as I had not received one. They said they had. To confirm they sent another one out whilst I was there to make sure that they had my correct mobile number. It arrived. The pointI am making is the lack of response and acknowledgement when a customer arrives especially when a person of a certain age should know better. As far as I am concerned this member of staff was unprofessional and had no idea regarding customer service.
Feb 2nd, 2023

I was upset yet again after going in there today. Overheard inappropriate comment made in regards to my prescription for starters. Im moving to a different pharmacy.
Jun 6th, 2022