Affinity Water

My first dealings with this company! Not positive! No help whatsoever! All I got was not my department If I had a choice I would change water company! My last water company 11 per month for water and sewage! They want me to pay 30 a month just for water! I have to pay another company for sewage! So annoyed! My water meter is under water right now!
Nov 12th, 2022

Feb 18th, 2022

Contacted Affinity about a mains stop tap not closing. Telephone assistance was excellent, attendance was timely and follow-up repair was carried out within a week. Cannot fault the service I received. Keep it up!
Nov 5th, 2021

Affinity always find ways to lower my bill by keeping themselves up to date with our meter readings and are always so keen to answer any questions I have! Massive Thank you to Michelle from Folkestone Office for her incredible help in understanding my account and how the bill was lowered and the refund I had been given for my water usage!! Couldn't be happier with her service!
Jul 11th, 2020

Extremely Unprofessional The idea of privatisation was to improve efficiency and give customers a choice. The staff at this company are useless, unhelpful and inefficient. Prices keep going up and so are the managers' bonuses. We have no choice but to give them our money.
Mar 30th, 2019