The Corner Plaice

Placed an order via Deliveroo. They accepted the order by mistake when they were closed and I waited an hour before venturing to the restaurant to find they were closed but my payment had already been taken. Went to the Corner Plaice later that day when they were open to discuss and was met by a VERY disrespectful young man who was trying to argue with me and claiming I was raising my voice - I wasnt. Customer service should be that we made a mistake and were sorry but instead he was trying to defend what had happened and made out I was being unreasonable. Absolutely baffled. So baffled that I tried to explain several times I had email proof of my order and payment being taken but he wasnt having any of it. So I have no food and they took my money and were not helpful when I went there to talk to them about it. They offered to give me some food but by then it was 5 hours after I placed the order so funnily enough Id eaten something else by then. Young lad seriously needs to learn some customer service skills. I asked him how would he feel if he had placed an order for food and had to go to the restaurant after an hour to investigate as app kept saying order accepted and on the way!!! To find they were closed!!!! I had no food and payment had been taken. Apparently I am in the wrong and being a difficult customer. Again, baffled. Madness. Manager didnt say much and just allowed the young lad to answer me back. Horrid experience and very sad as I have been a regular customer for several years. He even questioned me on that when I told them I was a local and regular customer. Sad times. And the young lad just wanted to argue with me for the sake of it instead of just saying sorry, we made a mistake.
Apr 19th, 2023

Very soggy batter on are cod which was cooked while we waited. I dont think we will go again 15 is a lot of money to us.
Dec 19th, 2022

Ordered chips, a pie and a large cod. Chips were thinly spread out under the cod (Although they were separate and not for the fish (For a picky child). Once I scooped the chips to one side of the box, this is all there was. Shocking for large chips at 3 Cod is very cold, only a slight hint of warmth about it otherwise if think it was a left over or something from yesterday. The pie was piping hot and great. Won't be ordering again!
Dec 16th, 2022

Greeted by an impatient, stand offish delivery driver. Wouldnt wait for me to make sure my son was safely sitting on the sofa before banging on the door multiple times. More or less slung the bag at me and left. Id rather he had taken it with him to be honest, it was bloody awful. Cold sausage, cold saveloy, soggy wet chips, flavourless fish in sad limp batter, only 1 of 3 sauce pots arrived and a stale and difficult to eat pie. I wouldnt even let Katie Hopkins eat this trash.
Nov 15th, 2022

Worker i think to be named kulraj was witnessed spitting on chips and replacing salt with dandruff
Oct 19th, 2022