Folkestone & Hythe District Council

Absolute disgusting customer service. Waited 45mins for a phone call to then be hung up on. Would not recommend wasting you're time contacting via phone call.
Mar 30th, 2023

Ok
Feb 22nd, 2023

New website..great..so now you cannot report flytipping anywhere..they want more council tax but want to do less jobs for it, it seems
Feb 6th, 2023

A joke I want to get a parking permit as I cant park outside where I live so I park in a nearby road they said I cant have one as I dont live there now getting parking Tickes
Jan 28th, 2023

I was encouraged after explaining my situation to apply for a discretionary rent payment due to not receiving my deposit from my last property. I applied, they took one day to reject my application on grounds which are not described as being a reason for a payment. How can you make an appropriate application if they do not make explicit the grounds on which you can apply. Instead they want you to prove homelessness instead of the likelihood of this happening. I am appalled at the tone staff take when you challenge rules which are not written, to them you are a leach, they are better than you because they are not asking for help. They are judgmental and self righteous to those that need the support they are paid to provide. I have witnesses this so often throughout my years in social housing, they are completely missing the point being without people being in social housing and needing support they would not be in employment! Start thinking of these people as your customers whose council tax pays your salary, not as problems to be dismissed as quickly and abruptly as possible.
Jan 27th, 2023