Broadway Medical Centre

Not only are the reception staff extremely disrespectful and unprofessional, they dont state or explain what their emergency appointments or what their guidelines are and completely bend around the REAL government guidelines. It takes you to say youre on the verge of taking your own life to actually even get an appointment and even then its just a phone call, and with that, the staff still arent helpful and dont listen to whatever you have to say. They cut and bend around their own rules, and that isnt even getting into the excuses they throw out. Ive been calling for an appointment for the past 2 weeks, every. Single. Day. And theres always only one doctor available because the other one is sick every single day. Their excuses never end and the level of disrespect and negligence they treat you with is disgusting. I do not recommend joining this surgery unless you want to be completely disregarded as a human being and treated with complete ignorance.
Feb 4th, 2023

I felt the need to let the public now. How this practice goes about treating their patients. I had a appointment at 9am in the surgery, I was told by the receptionist that Doctor Kauser was running late because of a accident on the motorway, which I said no problem I will wait and at 9.50am I was seen by that doctor. Doctor Kauser instructed me to see her at 9am a week later. Having booked a appointment and on turning up 8.55am I was yet again waiting in surgery at 9.15am asked the receptionist if Doctor Kauser had turned in yet. Was told np haven't signed in. Receptionist told me that the doctor would call me instead of seeing me because she wasn't at work yet, I was so angered by this I went home. 2 hours later I called surgery and was told that doctor was with patients. As I was the 1st appointment of the day I can understand why I wasn't called immediately? When I rung to complain and asked to speak the practice manager. I was put through to the receptionist who lied and said she was the manager? Then doctor kauser called me with a stinking attitude. When I asked why she had messed me around 2 weeks in a row, I was harshly told she lives in Birmingham. Of which I said I don't care if you have a appointment leave earlier to get to work in time i was told. Don't ever question her because she is a doctor.????? So a doctor has a duty of care to their patients. Yet doesn't have a duty of care even to be in at work on time Let alone stick to appointment time's.. Receptionist lie and tell you they are manager's. Doctors think they can do what they want? Disgraceful
Apr 25th, 2023

Quick service
Apr 23rd, 2023

The outcome for my post on Facebook was to block me it says it all really Disgraceful, no duty of care at all
Apr 20th, 2023

Don't take mental health seriously, They don't see it as an emergency, And Refuse me to see a doctor, Every week or day I ring up there is always a doctor off sick and only emergency appointments available, Which then they don't see mental health important or an emergency.
Feb 4th, 2023