Richmond Surgery Fleet

-
Richmond Surgery, Richmond Cl
Fleet, eng GU52 7US - (125) 281-1466
Hours
Chamber Rating
-
Therese Abraham
Apr 8th, 2023 -
Angie Rudge
Apr 23rd, 2023 -
Steve Appleton
Apr 12th, 2023 -
Patricia Nield
Mar 31st, 2023 -
Nigel Payne
Mar 24th, 2023
Contact Info
- (125) 281-1466
Questions & Answers
Q What is the phone number for Richmond Surgery Fleet?
A The phone number for Richmond Surgery Fleet is: (125) 281-1466.
Q Where is Richmond Surgery Fleet located?
A Richmond Surgery Fleet is located at Richmond Surgery, Richmond Cl, Fleet, eng GU52 7US
Q What is the internet address for Richmond Surgery Fleet?
A The website (URL) for Richmond Surgery Fleet is: https://www.richmondsurgeryfleet.com/
Q What days are Richmond Surgery Fleet open?
A Richmond Surgery Fleet is open:
Sunday: 10:00 AM - 10:00 AM
Monday: 7:00 AM - 10:30 PM
Tuesday: 7:00 AM - 10:30 PM
Wednesday: 7:00 AM - 7:00 AM
Thursday: 7:00 AM - 7:00 AM
Friday: 7:00 AM - 7:00 AM
Saturday: 7:00 AM - 7:00 AM
Q How is Richmond Surgery Fleet rated?
A Richmond Surgery Fleet has a 2.9 Star Rating from 32 reviewers.
Hours
Ratings and Reviews
Richmond Surgery Fleet
Overall Rating
Overall Rating
( 32 Reviews )
Angie Rudge on Google

Steve Appleton on Google
We phone Tuesday 8:00 and eventually got a phone consultation at 9:30 with a nurse practitioner. There was no option to take him to be seen in person, despite asking for that. Instead, we were asked to take photos of the back of his throat and upload them to a link that was texted to him. An appointment was also set up for 10:15 Weds, 'in case the photos aren't clear enough'.
We heard nothing back and so I went in person after lunch to check that they had received the photos. The receptionist found them on her computer (so they had been sent) but said that they 'weren't appearing on the system' and so the medical person might not have seen them. I asked if that could be checked, and was told not.
Having heard nothing back on Tues, we went for the appointment 10:15 Weds. The nurse practititoner identified what she thought the issues were, and our son was told that a prescription would be ready that day and he'd be notified electronically when ready.
The surgery shuts at 18:30 and so when we hadn't heard anything by 18:00, we phoned reception. The GP who was signing off the prescription 'was aware and would notify us when it was done - the pharmacy is open until 22:00 and GPs sometimes take until 20:00 to sign off prescriptions'.
By 20:30 we hadn't heard anything and so phoned the pharmacy on the off-chance - and the prescription was there. Finally got the drugs 36h after calling to make an appointment.
Right, so that's the story in full, for context.
My problem with this surgery is the difficulty getting to see a GP, the complete lack of communication between the surgery and patient, and the fact that a patient with potential issues wasn't treated faster.
- asked for a GP appointment but instead got a phone consultation with someone not fully qualified to issue medication, despite making our son's situation very clear
- photo upload system is rubbish, if we're told that it uploaded ok and yet the medical staff can't see it on the system
- reception staff (and yes, I know they do a difficult job) were helpful as far as they could be, but were unable to answer any question about what was happening and when, and surely that would be a good thing for them to have (patients are their CUSTOMERS, but I feel we are of secondary importance)
- we weren't informed when the prescription was eventually ready, as we were repeatedly told would happen, we had to chase it ourselves
Anyone who saw how badly our son went downhill because of the length of time taken would sympathise with why I've given this surgery 1 star.
At this rate the UK will end up with private healthcare like they have in the USA

Patricia Nield on Google

Nigel Payne on Google

Therese Abraham on Google