McColl's

Excellent
Jul 9th, 2022

Always come here as it has a Post Office inside!
Sep 27th, 2021

The only Post Office Counter in Fleet is situated at the back of McColls Newsagents The Post Office hours include Saturday Service until 1pm. Why then, on a Saturday 25th Sept, at 11.55am, was a imposing man stood in the aisle telling Post Office customers the Post Office was closed? We were redirected to the front of the store where there was a tiny P.O. desk but the woman assistant there said she was only taking in return parcels and nothing else. No chance of posting a registered or recorded letter then, or using any other P.O. service for that matter. I queried why the Post Office Counter was not available and the woman behind the counter gave no explanation other than to continually repeat that Office is closed. An utter disgrace. The Fleet Post Office Counter Service, Saturday opening hours, state 9am - 1pm. The cynic in me wonders whether, due to McColls Newsagents Saturday hours also stating closes at 1pm, that the Fleet Post Office customers exceed the closing time and do not allow the man in charge to close the shop dead on 1pm. Or is it, perhaps, the Post Office staff need a further half hour or so, following P.O. Counter service closing, to reconcile and sign off the days, business. (Or, half a days business on a Saturday). Either way, Fleet Post Office Saturday Counter Service opening hours are not being honoured. If its a problem for McColls Newsagents to accommodate the Fleet Post Offices stated Saturday opening hours, I suggest removing the Post Office Counter Service from this shop and placing it in another store who will be more obliging to the customers it is supposed to serve. Personally, I try not to use the McColls Newsagents attached Post Office unless I have to. The Post Office staff are brilliant and are always very helpful, but there are certain members of McColls Newsagent staff that really make you feel like you are a nuisance and not welcome.
Jul 20th, 2021

Mar 21st, 2021

Tried to get in the shop in Fleet today only to be confronted by a brusk man asking what i wanted? I then asked if they greeted all their potential customers this way. I explained that I wanted to buy a drink (it was very hot today). The customer experience left a lot to be desired so I decided to spend my money elsewhere. If this is how they treat their customers I can see how they get their reviews.
Oct 29th, 2020